Patient Support. (a) In addition to the rights specified in paragraph 18, the patient shall be entitled to designate a spouse, family member, or caregiver who may visit the facility while the patient is receiving care. A patient who is a minor may have a parent, guardian, or person standing in loco parentis visit the facility while the minor patient is receiving care.(b) Exceptions:
(1) Notwithstanding subparagraph (a), a health care facility may establish visitation policies that limit or restrict visitation when:
(A) The presence of visitors would be medically or therapeutically contraindicated in the best clinical judgment of health care professionals;
(B) The presence of visitors would interfere with the care of or rights of any patient;
(C) Visitors are engaging in disruptive, threatening, or violent behavior toward any staff member, patient, or another visitor; or
(D) Visitors are noncompliant with written hospital policy.
(2) Upon request, the patient or patient’s representative, if the patient is incapacitated, shall be provided the reason for denial or revocation of visitation rights under this paragraph.
(c) A health care facility may require visitors to wear personal protective equipment provided by the facility, or provided by the visitor and approved by the facility. A health care facility may require visitors to comply with reasonable safety protocols and rules of conduct. The health care facility may revoke visitation rights for failure to comply with this subparagraph.
(d) Nothing in this paragraph shall be construed to require a health care facility to allow a visitor to enter an operating room, isolation room, isolation unit, behavioral health setting or other typically restricted area or to remain present during the administration of emergency care in critical situations. Nothing in this paragraph shall be construed to require a health care facility to allow a visitor access beyond the rooms, units, or wards in which the patient is receiving care or beyond general common areas in the health care facility.
(e) The rights specified in this paragraph shall not be terminated, suspended, or waived by the health care facility, the department of health and human services, or any governmental entity, notwithstanding declarations of emergency declared by the governor or the legislature. No health care facility licensed pursuant to RSA 151:2 shall require a patient to waive the rights specified in this paragraph.
(f) Each health care facility licensed pursuant to RSA 151:2 shall post on its website:
(1) Informational materials explaining the rights specified in this paragraph;
(2) The patients’ bill of rights which applies to the facility on its website; and
(3) Hospital visitation policy detailing the rights and responsibilities specified in this paragraph, and the limitations placed upon those rights by written hospital policy on its website.
(g) Unless expressly required by federal law or regulation, the department or any other state agency shall not take any action arising out of this paragraph against a health care facility for:
(1) Giving a visitor individual access to a property or location controlled by the health care facility;
(2) Failing to protect or otherwise ensure the safety or comfort of a visitor given access to a property or location controlled by the health care facility;
(3) The acts or omissions of any visitor who is given access to a property or location controlled by the health care facility.
Source. 1981, 453:1. 1989, 43:1. 1990, 18:1-6; 140:2, XI. 1991, 365:10. 1992, 78:1. 1997, 108:6; 331:3-8. 1998, 199:2; 388:5, 6. 2001, 85:1, eff. Aug. 18, 2001. 2009, 252:1, eff. Sept. 14, 2009. 2013, 265:3, eff. Jan. 1, 2014. 2019, 332:6, eff. Oct. 15, 2019. 2020, 39:61, 62, eff. Jan. 1, 2021, 52:2, eff. May 2022, 304:2, eff. July 2022.
Any time you have questions, concerns, or a complaint about the level of care or service provided, we encourage you to promptly bring it to the attention of any member of the care team.
Patient Relations staff members are available to discuss and review a grievance or concern that you have. Your concern will be handled in a confidential manner. Patient Relations can be reached by telephone Monday through Friday, 8 am to 4 pm at (603) 230-1902, via email at firstname.lastname@example.org or in writing, at Concord Hospital Patient Relations, 250 Pleasant Street, Concord, NH 03301.
Concerns may also be directed to: State of New Hampshire: New Hampshire Department of Health and Human Services, Bureau of Health Facilities Administration, 129 Pleasant Street, Concord, NH 03301, (603) 271-9499 or 1 (800) 852-3345, ext. 9499; Hospital Accreditation: DNV Healthcare, Attn: Hospital Complaint DNV Healthcare, Inc., 400 Techne Drive, Ste 100, Milford, OH 45150-2792, or 1 (866) 496-9647; Medicare Patient Only: Kepro, BFCC-QIO Program, Rock Run Center, 5700 Lombardo Center Drive, Suite 100, Seven Hills, OH 44131, or 1 (216) 447-9604.