In addition to the rights provided for by law, Concord Hospital – Laconia provides the following additional rights to its patients:
1. The patient shall have the right to appropriate assessment and management of pain.
2. The patient shall have the right to reasonable access to care.
3. The patient shall have the right to consideration of psychosocial, spiritual, and cultural variables that influence the perception of illness.
4. The patient shall have the right to obtain information as to any relationship of the Hospital to other health care and educational institutions insofar as his/her care is concerned. The patient has the right to obtain information as to the existence of any professional relationships among individuals, by name, who are treating him/ her. The patient has the right to ask and be informed of existence of business relationships among the Hospital, educational institutions, other health care providers, or payers that may influence the patient’s treatment and care.
5. The patient shall have the right to have an advance directive (such as a living will, health care proxy, or durable power of attorney for health care) concerning treatment or designating a surrogate decision maker with the expectation that the Hospital will honor the intent of that directive to the extent permitted by law and Hospital policy. Health care institutions must advise patients of their rights under state law and Hospital policy to make informed medical choices, ask if the patient has an advance directive, and include information about Hospital policy that may limit its ability to implement fully a legally valid advance directive.
6. The patient shall have the right to examine and receive an explanation of his/her bill regardless of source of payment.
7. The patient has the right to receive a Beneficiary Notice of non-coverage and right to appeal premature discharge.
8. The patient shall participate in making informed decisions regarding his/her plan of care; information shall be provided to the patient or family of patient care to allow patients to make informed decisions regarding their care planning and treatment, including requesting and/or refusing treatment, understanding of their health status, not to be construed as a demand for the provision of treatment or services deemed medically unnecessary or inappropriate.
9. The patient and his/her representative is entitled to prompt notification of patient choice and to prompt notification of the patient’s physician of admission.
10. The patient is entitled to provision of care in a safe setting.
11. Patients shall understand and have provided an informed written consent, or from an authorized representative, for the provision of medical and/or surgical care except in medical emergencies. The consent shall include an explanation of risks, benefits, and alternatives for high-risk procedures, sedation, and participation in research projects, as defined by the medical staff and State law.
The patient (parent/guardian, if a minor) has the responsibility:
- to recognize and accept that for one to have rights, one must also have responsibilities.
- to cooperate with the physician in supplying requested medical information and health history data.
- to cooperate with staff by reporting any change in his/her condition or any unusual incident.
- to be open and candid with the physician and staff members of the facility, to request assistance or explanation when necessary if instructions or expectations for care and/or treatment are not understood.
- to discuss with the physician and/or facility staff his/her plans for discharge and to provide information necessary to assist in appropriate discharge planning.
- to discuss with an appropriate person on the facility staff any matters or policies causing concern or dissatisfaction to him/her.
- to cooperate with the facility staff as they implement the designated therapeutic plan of care.
- to assume responsibility for his/her own actions.
- to abide by facility policies that are established for the safety and comfort of all patients.
- to be considerate of fellow patients and ensure that his/her visitors are also considerate of others.
- to be considerate of another patient’s right to privacy and confidentiality.
- to cooperate in supplying information necessary for Medicare, Medicaid, or other insurance processing of Hospital bills, to make arrangements for payment of Hospital and medical bills not covered by insurance, and to discuss with the Patient Financial Services Department any questions he may have concerning a bill.
A full range of assistive and communication aids will be available and provided to patients with impaired hearing, vision, speech, or manual skills, without additional charge for such aids. Some of these aids include:
A. Qualified sign language interpreters for the Deaf (see policy entitled “Hearing Impaired, Communication/TDD Machine, and Sign Interpreters).
B. A twenty-four hour (24) telecommunication device for the deaf (TTY/TDD) which can connect the caller to all extensions within the facility (see policy entitled “Hearing Impaired, Communication/TDD Machine, and Sign Interpreters).
C. Readers and taped material for the blind and large print and magnifiers for the visually impaired.
13. Interpreter services will be available and provided for non-English speaking patients.
14. A disclosure of Concord Hospital – Laconia’s basic per diem rate (average semi-private room rate) and those services included and not included in the rate shall be made to the patient in writing and in language the patient can understand at the time of admission. A statement of services not normally covered by Medicare or Medicaid shall also be included on the Patient Authorization and Payment Guarantee Form and shall be kept as part of the patient’s medical record.